SALES TRAINING

Rock Solid Business & Sales Training has built a solid client base as result of our results oriented sales training. Regardless of the delivery method, we meet with you and perform our in-depth discovery process to build your program around your specific needs.

1. 37 Lead Generators: Having a problem with getting leads in the door? Not seeing the number of potential clients or hearing requests from enough prospects? Rock Solid Business & Sales Training will blow you away with our ‘37 Lead Generators’ lead generation training. This training is designed for people that need to get results and not wait for marketing. If you have ever blamed marketing, direct mail, or poor lead lists for you not reaching your goals, we have the answer.

2. Converting Callers into Cash: Do you have potential clients call your business who are just “shopping?” Do you have ads running or have your phone number out in the public eye with your phone ringing yet no one is coming in? If so, this is the training for you. We empower your team with a systemic & genuine approach to answering the phone for results. If you can’t get people to come in or order from a phone inquiry, we can train you how. Feel great about incoming calls and requests from those wanting to do business with your organization.

3. Need, Want, Desire Training: Many salespeople do not understand or see the problem or issue through the clients’ eyes. Often clients’ needs, wants, and desires fall on deaf ears. It is not that the salesperson does not care; it is that training in the power of Pleaser & Pain Motivators has not been implemented. When your team walks out of this training, they will have solid systems, tools, and actions to truly hear the needs, wants, and desires of your client. And more importantly, they will now be seen as a true professional.

4. Presenting Perfectly: Whether you’re in a sales, service, or leadership role, you are a sales professional!

Every day we put on our sales hat – whether it is deciding where to eat or which movie to go see. We are consistently telling others our wants and desires. Or we’re allowing others wants and desires determine what it is that we do. The question in our professional lives becomes: Are you getting what you want? ‘Presenting Perfectly’ will help you uncover tools to see better results in presenting what you want from clients, customers, vendors, and fellow team members.

During ‘Presenting Perfectly’, you’ll get your hands on the power of charisma and the internal programs run by each person and see how to tap into results. You will hear the key components in communication used by the best negotiators, sales people, and visionary leaders to reach a goal.

5. Verbal Aikido: Do you have problems overcoming potential client concerns? Do you find it difficult to close sales because of concerns or objections? This training places in your hands the tools to overcome concerns and inspire a potential client to success. ‘Verbal Aikido’ training keeps everyone happy in the sales process (and most importantly respects the client) while empowering sales people and service people to close more sales.

6. The Close: How often do you think you have a sale? Do you tell your colleagues and others that you’ve just made a sale? Do you feel great because a sale just happened? But do you really have a sale? Did you get signatures and money? Without signatures and money, the sale has not happened – you’re still in process. Implement our systemic closing process and learn how to signatures and money before it is too late. By understanding ‘The Close’ you’ll have the tools needed to avoid losing a sale to buyer’s remorse.

7. Client for Life: Have you tapped into all the referrals from your existing clients? Do you build a long term relationship to keep your client happy and wanting to continue to return to you and your business? Implement the Rock Solid Business & Sales Training ‘12 Points of Contact’ and see results from long term relationships.

8. The Holistic Sales Pipeline: This is a complete approach to sales results – from recruiting, to closing, to retention, to referral. Learn it, do it, and see results. Tap into our comprehensive sales Training through corporate training, business development, executive coaching, or business coaching. The Holistic Sales Pipeline starts with a comprehensive view of every step in the selling/buying process:

The People: Do the people selling the product or service believe in it? Do they feel comfortable with it? Are they raving fans? Rule #1: Hire for a great attitude and train for skill.

The Product or Service: What separates you? Is it the best, the fastest, the cheapest, the easiest? What makes your product or service stand out above the rest? Rule #2 Know how you are different from your competitors – and love your differences.

The Process: We go a step further and consider the actions, strategies, and tools to make the process have the highest return. As a leading corporate training company (that has amassed extensive feedback from our sales training and business coaching services) we know what works. Moreover, we customize processes to each of our clients by using our 5 Mandates of Success followed by our 7 Steps to Value Added Sales.

The Points of Contact: Relationships take contact. People need to see us, talk with us, and feel that we care. Rule #4 Stay in contact with people and stop asking for the sale all the time. Add value, enhance life, and stay in touch.

The Progression: People in your Holistic Sales Pipeline are somewhere in the progression toward becoming a client. Manage that progress, track it, stay involved. Rule number 5: Track the progression of each person in the pipeline.

SALES MANAGEMENT TRAINING

With our expertise in Sales Management Training delivered on site, let us work with you to recruit, hire, and train the best sales team for your organization with accountability for results.

Ultimate Sales Management: Our Sales Training for Managers has seen tremendous results and each of our clients tell us that our Sales Training had a profound positive impact on them, their sales teams, and the organization. Our Solid Systems for Results is what separates us from the rest of the management training companies.

Following is a brief overview of everything included in our Sales Training for Management:

• • Recruiting the best Sales People
  • Motivating a sales team
  • Tapping into the power of Inspired Selling
  • Accountability for self empowerment
  • Milestone and Scoreboard management
• • Excellence and ownership of an Internal Locus of Control
  • Flexibility and design, deliver and implementation of a sales team.
  • Expectation Management
  • Foundation, Success and Value Added
  • Setting the Dream to sail with your team

This is just a brief overview. As with all of our programs, we initially conduct a detailed Discovery and Assessment to provide your management team with the tools to grow sales.

CUSTOMER SERVICE TRAINING

Are customers thrilled with your product or service? Do they rave about your employees and your team? Do you feel that service is at its best? If not, consider one of our customer service trainings.

Red Carpet Customer Care: Do your clients feel like you are giving them a “red carpet” day? Do they feel like all eyes are on them? Do they say to you how great the service is from you and your people? If not, Red Carpet Customer Care fixes it all. We work with your team to know how to hear the customer while meeting the requirements of your company. Our service training walks the fine line of customer wants and company goals. This training will keep everyone thrilled.

Concierge Service: Do you sell luxury services or products? Do you feel your clients are spending a lot on your service or product? Do you ever feel there is a disconnect between what your employees provide and what your clients wants? Concierge Service will address this problem and fix it. Our ‘Value Set Training’ will open a new door for your team so that they can hear the clients needs and truly deliver to their wants.

LEADERSHIP DEVELOPMENT

5 Mandates of Success: If you learned nothing else in business, these five key areas will provide you with the framework for healthy growth and increased profits.

By implementing the ‘5 Mandates of Success’ today, you will see a significant change in results. What do people tell you about getting results? Commit, work harder, and be persistent. The unfortunate truth about this misconception is that you can apply all of these beliefs and still never grasp success. Implement the ‘5 Mandates of Success’ today and break through all barriers to the accomplishments and profits you desire.

Language of Results: The average person fails to notice and realize what the other person needs in communication.
Our ‘Language of Results’ program focuses on increasing positive outcomes through flexibility in communication.

A 1970’s study revealed that we have three components – words, voice (i.e.: tone), and physiology – to deliver all that we communicate. Surprisingly, the study also found that the actual words spoken accounted for less than 7 percent of communication leaving our intonation and physiology to give the “real” meaning to the words.

We are so sure about how language affects sales results, that we have developed a four-day training course dedicated completely to this. ‘Language of Results’ will teach you and your team how simple, concrete choices in language can yield far better bottom line results as compared to your current methods.

Jump Into Life: ‘Jump Into Life’ is the perfect program and tool for people to reach higher levels of self motivation and action! Designed to routinely get you and your team into a State of Excellence, ‘Jump Into Life’ creates a model for peak physiology and psychology. This peak state will allow you to realize your full potential and exceed your goals. ‘Jump Into Life’ is perfect for Sales Teams, Entrepreneurs, Retail Business Owners, Actors/Writers, and other self-directed individuals that need to get out of bed and achieve excellence every day.

Leadership 101 – The Self-Authorized Leader: ‘Leadership 101’ is for the employee who is ready to step up to the next position and now needs the skill set to do it. Our ‘Leadership 101’ places tools in the hands of each participant for improved results, including the following topics:

• • 8 Mandates of Business
  • Public Speaking Skills/Training
  • Listening Skills
  • Problem Solving
• • Solution Based Memory
  • Constantly Increasing Workload
  • Motivation Builders: Vision, Mission, Values
  • Building a Team
  • Sales Leaders

Legacy Leaders: Hierarchal or Egalitarian? Dictator or Consensus Builder? Get others to follow you with excitement, not fear (or worse – apathy). Are you creating other leaders? Now is the time to become the leader you are meant to be! Let Rock Solid Business & Sales Training’s ‘Legacy Leaders’ help you to uncover and model your leadership style with ease and grace.

Get To Goal: Time and Project Management: Is your computer monitor covered in Post-It notes? Do you have Outlook but only use it for email? Do you fear that someone will ask you the status of a project? Don’t just hope that things will happen – make them happen! Learn how to implement ‘Get To Goal: Time and Project Management’ tools, systems, and habits for you and your organization.

8 Mandates of Business: Do you ever find yourself working harder and harder only to get diminishing returns? Break this self-defeating pattern now! By understanding the ‘8 Mandates of Business’ you can adjust your strategy, maximize your resources, and hold others accountable with a clear vision to get your results.

 

Self Authorized Leadership – Thriving in any Environment:As the world around us constantly changes, leaders need the tools to hold each of their team members accountable. During the training, you will quickly see how placing the right tools into managers’ hands gives them the best results. RSBST takes these tools and delivers them in an active, hands-on, two-day training.

Each day people go to work and do not know what is expected of them there. They have not been taught how to manage their focus. They cannot wrap their arms around how to focus on the result they want versus reacting to everything around them.

It’s time to hear how to inspire your team to results without excuses. RSBST has built a successful model that is used by many to accomplish this. Walk into a 2-day training with the common problems most managers deal with throughout their career and walk out with the tools to make work, life, employees, teams, and service better than ever.

Take a hands-on look at your recruiting, hiring, and onboarding. What path do you show your new employees for their future with your organization and how soon do you talk about it? What should team members experience from their interview through their one-year anniversary to encourage and grow them as self-authorized leaders? How do you get them to live up to the expectations that each manager has from day one?

Numerous organizations rely on employees to acquire or learn while working at a job. Many of our clients have turned to RSBST to correct this. How do you groom internal existing employees? Do you follow a model for growth that helps your team take the steps necessary to develop without costing the company even more?

Let RSBST guide you through a concrete model for grooming self-authorized leaders with our step-by-step, hands on training, and take home a customized systems for results.

LEADING EDGE COMMUNICATION TRAINING

Language of Results: Rock Solid Business & Sales Training has surveyed thousands of employees, managers, HR personnel, attorneys, and business owners. If there is one thing that we have found conclusive evidence of, it is the inability of people to communicate. The single largest failure in business is the lack of effective communication.

Our clients who take ‘Language of Results’ continually tell us it was the one event that had the most profound impact on who they are! The outcomes from attending this event have been truly record breaking, which has carried through to how they operate their business.

Mastery Language of Results: ‘Mastery Language of Results’ is a fully customized, 5-day advanced program to improve your company’s results. After our ‘Language of Results’ you’ll want to further hone your skills, add to your foundation, and move from conscious competence to unconscious competence!

TEAM TRAINING

5 Mandates of Success for Teams: The ‘5 Mandates of Success’ is Rock Solid Business & Sales Training’s proven foundation of success for each of our sales training programs. The ‘5 Mandates of Success’ provides the basic framework for moving towards your desired results. When we apply these five steps to leadership or sales team training, you’ll achieve a whole new level of performance to achieve outstanding results.

Accelerated Teams To Performance: Corporate Merger? Hired new staff? People simply not getting along? Dysfunctional office environment?

Human resources is your biggest expense and in our litigious society an area of risk if not managed properly. When everyone is working toward a clear vision, your team can achieve results exponentially – make sure they are the results you want! With our ‘Accelerated Teams To Performance’ you’ll understand the group dynamics of forming, storming, norming, and performing and their impact on your organization.